collections Collection Campaigns
Telephone Queues
Progressive Dialling
Collection Procedures
Document Production
Collector Performance
Variable types of letters and emails
Unique procedures can be attached
Fully maintainable
Highly adaptable
Requires no programming
Money Claim & Judgment
Judgment
Scottish/Irish Money Claims & Judgment
Recovery of Goods Claims & Judgment
Further Liabilities on HP debts
Defence Monitoring
Settlements & Consent Orders
Installment Monitoring
Order to Obtain Information
Attachment of Earnings Order
Charging Order
3rd Party Debt Order
Bankruptcy & Winding Up
Recovery from Estate of Deceased Debtor
Debtors in Armed Forces
Mortgage Arrears
Residential Rent Arrears
Illegal Occupation of Land
Claim for Possession
Possession Orders
Payment of Arrears
Suspension
Eviction
Clients:
Experian
CPC
Define units of time
Automatic time logging
Direct entry of time transactions
Integrate to maintain the value of all time transactions
Request pre-payment
Billing by Time Recording
Billing of Disbursements
Billing on Receipts from Debtors
Charges for Work Completed
Charges for Interest Collected
Issue papers, letters, claims
Diarise events
Change procedures without disturbing the wider system
Procedures can be built very quickly and easily
Programming not needed
Design & build workflow with well-designed tools
How Data is Viewed and Processed
Stationery Types
Merge Formats
Document Definitions
Release Workflow Procedures to Users
Easy user definition
Output to paper
Output to Email
Output to mailshot
Output to MS Excel
Catalogue into menu

We offer a comprehensive portfolio of inter-related modules for income optimisation, from the collections floor through to complete court document production. All of our software modules are fully integrated and engineered for robustness and flexibility, and completely encapsulated in a standard SQL database.

 

Collections

Collections

When a call is placed, the program pops the correct file details onto the notes input screen. All details of the file are to hand in this one screen and all necessary actions can be scheduled, supported by customisable scripts and decision sets.

 

The Silver Link predictive dialler system supports multiple campaigns and queues, from selections easily setup in the Silver Link Viewfinder console. Additionally it can blend incoming calls, emails and SMS messaging according to your settings.

 

 

Pre Legal

Pre-Legal

Fully variable numbers and types of letters and emails, configurable to your own clients' requirements. In addition to standard workflows, your own unique procedures can be attached in a fully maintainable and adaptable system that does not require any programming.

 

 

 

Litigation

 Litigation

Complete workflow procedures for all enforcement methods. All relevant court documents and letters to clients, courts and debtors can be produced automaticallyat scheduled intervals, or on an ad-hoc basis.

 

  

Billing
Billing

Whether inter-departmental or commercial, the Silver Link billing system is fully configurable from initial settings per client, through to invoice and cheque production.

 

 

Import Export

Imports and Exports

Files and transactions from your clients and departments can beimported automatically into the Silver Link database. Similarly, updates and transactions can be exported.Once in the Silver Link database, all of the Silver Link modules share the same data, i.e. there is no importing or exporting needed between Silver Link modules.