Silver Link Debt Collection Software System

The Silver Link debt collection software system provides a comprehensive software application for chasing and collecting a large volume of outstanding debts.  It provides powerful facilities for directing and managing a call centre for debt collectors.

Using this software, the user can:

• Set up collections campaigns by selecting a group of debts according to a set of rules.
• Assign groups of collectors to a campaign to create a queue of debts.
• Assign the debts attached to a campaign to an automatic dialler.
• Monitor the performance of collectors.

When a collector invokes the Call Manager, the system will display the next debt in the queue for the campaign to which he is assigned.  If an automatic dialler is attached, the system will call the debtor automatically.  The Call Manager allows the collector to:

• View a standard script for the call.
• View the debt, payment history and current balance for the debt.
• View the history of previous telephone calls.
• View the history of letters and other documents sent to the debtor.
• Enter the result of the call and any notes such as promises to pay.
• Send a letter or other document to the debtor.
• Schedule the next action.

The system can be supplied either with, or without automated dialling equipment and software.