Silver Link Call Centre Campaign Management Software

The Silver Link Call Centre Campaign Management software allows the user to create telephone call centre campaigns based on a set of user defined criteria.  It can be easily attached to any other Silver Link software module.  It is already integrated seamlessly with the Collections and Debt Management software modules.

The Campaign Manager software provides the following facilities:

• Data records can be selected from the application database according to a set of rules defined by the user.  For example, rules can be defined to select all persons recorded on the database whose age is between 20 and 45 who are home owners resident in a geographic area.
• The selection rules can then be attached to a Campaign and members of the call centre can be assigned to work the campaign.
• Multiple campaigns can be progressed simultaneously.
• When a member of the call centre logs into the system, the next contact in the queue of selected items for the campaign to which he/she is assigned is displayed on screen.  If automatic dialling equipment and software is available, the telephone number will be pre-dialled before the contact is displayed.
• The call centre member can then record notes and results for the call, the date of any follow up action and can send letters, other documents and email after the call.
• Work performance of all call centre members can be monitored.